Customer service
Our service team is happy to help with all your questions and requests. Fast, competent and reliable.
Automatic assistant
Instant answers to frequent questions, around the clock – not a human, prepared texts
Quick answers
Emails are usually answered within one working day.
Personal service
Expert advice from trained staff – always friendly and helpful.
Common service requests
I need a new sticker – what do I have to do?
If your sticker is lost or damaged, or after a windscreen replacement or a change of number plate, you need a new emissions sticker. Simply place a new order in the Emissions sticker designer: enter your number plate, upload your registration certificate, pay. We check your details before printing and send you the new sticker.
I made a typo in the number plate – can I change it?
Yes, as long as the sticker has not yet been printed. So please contact us immediately – by email to our customer service or via the contact page – and give us your order number and the correct number plate. Before we print, we also compare the number plate with your registration certificate and ask you if anything differs.
How do I submit a complaint?
Please use our complaint form. You will need your order number and the email address you ordered with; you can attach photos or PDFs directly. You will receive an acknowledgement with a ticket number, and we will get back to you as soon as we have looked into the case.
When will my sticker be sent and where is it now?
We usually dispatch within 24 hours once all details and the registration certificate are complete. Delivery within Germany usually takes 1–3 working days. You can see the current status of your order at any time in the order status check with your order number and the postcode of the delivery address.
I have not received an order confirmation – or I would like to cancel.
The order confirmation is sent by email as soon as your payment is complete. If it has not arrived, please also check your spam folder and look up your order in the order status check. Personalised stickers are made for your number plate and are therefore excluded from the right of withdrawal; if you would like to cancel, please get in touch immediately via the contact page so that we can check what is still possible.
Where can I find answers to general questions about the emissions sticker?
You can find answers to the most common questions about the emissions sticker and emission groups in our FAQ. The low emission zone finder shows whether a city has a low emission zone. For quick questions, our automatic assistant is also available around the clock.
Our service promise
We are proud of our first-class customer service. If there is a problem, we find a solution together – that is our promise to you.
Working together to solve problems
Fast problem solving
Expert advice