Cancellation policy

You have the right to withdraw from this contract within 14 days without giving any reason.

In the case of contracts for goods, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

If you have ordered multiple goods in one order and these are delivered separately, the withdrawal period begins on the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

In the case of contracts for services and for digital content which is not supplied on a tangible medium, the withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (autoXperts GmbH, Frankfurter Straße 200, 63263 Neu-Isenburg, E-mail: info@meineplaketten.de, Telephone: 0800-9722222) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal via the “Withdraw from contract” function available on our website during the withdrawal period. After you have submitted your withdrawal via this function, you will receive, without undue delay, an electronic acknowledgement of receipt containing the content of your declaration of withdrawal and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we receive your withdrawal.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result of such reimbursement.

Where the withdrawal concerns goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you have expressly requested that a service begin during the withdrawal period, you shall pay us, in the event of withdrawal, a reasonable amount for the services already provided up to the time of withdrawal, insofar as the statutory requirements for this are met.

The right of withdrawal does not apply to contracts

• for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer. These include in particular emissions stickers and other products that are made individually with a vehicle registration number or comparable individual data provided by the customer;
• for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery.

In the case of contracts for services, the right of withdrawal expires upon complete performance of the service if, before performance began, you expressly consented to our beginning performance before the withdrawal period expires and confirmed that you are aware that you lose your right of withdrawal once the contract has been fully performed.

In the case of contracts for digital content which is not supplied on a tangible medium, the right of withdrawal expires upon commencement of performance of the contract if you have expressly consented to our beginning performance of the contract before the withdrawal period expires, have confirmed your awareness that you thereby lose your right of withdrawal upon commencement of performance of the contract, and we have provided you with the confirmation of the contract required by law.